Shipping policy

Shipping Policy

Every Hearthmat is packed with care and shipped with tracking. Here's exactly what to expect.

Processing Time

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays begin processing the next business day. You will receive a shipping confirmation email with tracking as soon as your parcel leaves our facility.

Delivery Times

Estimated transit time after dispatch:

Destination	Estimated Delivery
United States	10–18 business days
Canada	12–20 business days
Europe (BE, DE, DK, FI, FR, GB, IE, IT, NL, SE)	12–22 business days

These are estimates, not guarantees. Delivery may take longer during peak seasons (November–December), or due to customs processing, weather, or carrier delays outside our control.

Shipping Rates

Shipping is calculated at checkout based on destination and total order weight:

Order Weight	United States	Canada	Europe
Up to 4 lb (1 mat)	$7.99	$9.99	$12.99
4–8 lb (2 mats)	$15.99	$18.99	$24.99
8–15 lb (3–4 mats)	$27.99	$32.99	$42.99
Over 15 lb	$39.99	$45.99	$59.99

The exact rate for your order is always shown at checkout before payment.

Where We Ship

We currently ship to: United States, Canada, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Sweden, and the United Kingdom.

We do not currently ship to other destinations, PO boxes, APO/FPO addresses, or freight-forwarding services.

Order Tracking

A tracking number is emailed to you once your order ships. Please allow 3–5 business days for tracking information to become active — it is normal for a new tracking number to show no scans at first.

Customs, Duties & Import Taxes

Orders shipped outside the United States may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our product or shipping prices. We have no control over these charges and cannot predict their amount. Please check with your local customs office for details before ordering.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for parcels delivered to an incorrect address supplied by the customer. If you notice a mistake, email us immediately at support@hearthmat.com — we can usually correct it if the order has not yet shipped.

Lost or Delayed Parcels

If your tracking shows no movement for 14 consecutive days, or your parcel has not arrived within 35 business days of dispatch, contact us. We will open an investigation with the carrier and, if the parcel is confirmed lost, send a free replacement or issue a full refund.

Damaged in Transit

If your order arrives damaged, take photos of the item and the outer packaging and email them to support@hearthmat.com within 7 days of delivery. We will arrange a replacement at no cost.

Split Shipments

Orders containing multiple items may occasionally ship in separate parcels arriving on different days. You will receive separate tracking numbers, and there is no additional charge to you.